Frequently Asked Questions
Find answers to the most common questions about our classical and traditional instruments, shipping, payment and care.
Ordering & Information
How do I order an instrument?+
Every product page has an 'Ask for the price on WhatsApp' button: contact us directly to find out the price, availability, and arrange delivery or pickup.
Why aren't prices shown on the site?+
Price depends on the model, the category, and for handmade traditional instruments, the size, finish and wood used; our availability also changes. We prefer to give you an accurate, up-to-date price on WhatsApp.
What payment methods do you accept?+
Payment methods to specify — we'll confirm the available payment options when you reach out on WhatsApp.
Authenticity & Quality
How do you guarantee the authenticity of your traditional Moroccan instruments?+
Our traditional Moroccan instruments (guembri, bendir, oud and others) come from Moroccan artisans and undergo quality control before shipping.
Do you also sell brands like Yamaha?+
Yes, alongside our handmade traditional Moroccan instruments, we offer new classical and modern instruments, including the Yamaha brand; see our Brands page to learn more.
Shipping & International
Do you ship outside Morocco?+
Yes, to France, Belgium, Spain, the UK and other countries on request. See our Shipping page for detailed timelines.
How long does delivery take?+
48-72h within Morocco, 5 to 12 business days internationally depending on destination.
Care & Use
How do I care for a natural-skin instrument (guembri, bendir)?+
Avoid direct sunlight and sharp humidity changes; store the instrument in its case and wipe it with a dry cloth after use. Each product page includes instrument-specific care advice.
Are your instruments suitable for beginners?+
Yes, we specify the recommended level on every product page; the bendir, taarija and loutar are generally the most accessible for beginners.